Customer Service
How Can We Help?
Call, email, or send a message. Real humans on our team respond within 24 hours — usually the same business day.
24-Hour Response
Usually same-day
Real Humans
No chatbots, no scripts
US-Based Team
Based in Rexburg, ID
Trusted Nationwide
Hospitals, schools, homes
Three Ways to Reach Us
Pick whichever is easiest for you. We answer all three the same day.
Who We Help Every Day
From homeowners to hospital purchasing directors — we treat every message the same way.
Home Users
Personal therapy, mobility, recovery
Contractors & Trades
GCs, plumbers, electricians on school & facility builds
Schools & Universities
Training rooms, athletics, nursing
Hospitals & Clinics
Rehab, PT, oncology, home health
Sports Teams
College, pro, high school athletics
PT & Chiro Clinics
Independent practices, group clinics
Government & VA
Municipal, county, federal, veterans
Resellers & Distributors
Wholesale, dropship, distribution
Send Us a Message
Fill out the form below and we’ll reply within 24 hours. Required fields marked with an asterisk (*).
Mailing Address
For checks, POs, and physical mail
207 S 3421 W
Rexburg, ID 83440
United States
⚠ Business office only. This is not a retail showroom — please do not visit without a scheduled appointment.
Business Hours
All times Mountain Time (MT)
Monday – Friday 8:00am – 5:00pm
Saturday Closed
Sunday Closed
Emailing after hours? We check messages first thing every morning. Voicemails and emails sent overnight typically get a reply by 10am MT the next business day.
Looking for Something Specific?
Skip the form — these pages may answer your question faster.
Request a Quote →
Bulk orders, project pricing, volume discounts, and multi-item quotes.
Purchase Orders →
Net 30 terms for schools, hospitals, government & contractors.
Shipping & Returns →
Tracking, delivery times, return process, and damaged shipment help.
PT & Sports Medicine Blog →
Product guides, therapy tips, buying advice, and how-to articles.
Frequently Asked Questions
The quick answers to the questions we get most often.
Where’s my order? How do I track my shipment?
You should have received a tracking email from us when your order shipped. If you can’t find it, check your spam folder for messages from service@prohealthcareproducts.com. Still nothing? Use the form above with your order number and we’ll send tracking within a couple hours.
How fast do you ship?
Most in-stock items ship within 1–2 business days. Large or drop-ship items (like Whitehall tanks or hi-lo tables) ship directly from the manufacturer and typically leave the warehouse in 3–10 business days. Custom-configured items may take longer — Contact Customer Service for current lead time.
Do you accept purchase orders?
Yes — we accept POs from schools, hospitals, government agencies, contractors, and other qualified organizations. Net 30 terms available. Full details on our Purchase Orders page.
Can I get a bulk or volume quote?
Absolutely. For quotes on multiple items, project pricing, or bulk quantities, use our Request a Quote form — you’ll get a custom quote within 24 hours. It’s built specifically for volume orders and includes fields for delivery timing, product specs, and payment method.
My order arrived damaged — what do I do?
Take photos immediately (including the shipping box) and email them to service@prohealthcareproducts.com with your order number in the subject line. Damage claims must be reported within 5 business days of delivery. We’ll coordinate replacement or refund and handle the freight claim on our end.
What’s your return policy?
Most items can be returned within 30 days of delivery in new, unused condition. Custom or drop-ship items may have different terms — the product page shows return eligibility. Contact us first for an RMA number before shipping anything back. Full details on our Shipping & Returns page.
I’m tax-exempt — how do I avoid sales tax?
Email us your tax-exempt certificate before placing your order (or attach it in the contact form). We’ll set up your account with the exemption on file so it applies to this order and any future ones. Send to service@prohealthcareproducts.com.
I’m a contractor on a school / hospital / facility build — can you help?
Yes — we work with contractors regularly. Send us your spec sheet, product list, or architect’s cut sheets and we’ll match products, provide pricing, and coordinate delivery to the job site. We accept POs from GCs and their subs. Use the form above and pick “Contractor / Project Bid” as your inquiry type.
Do you offer product recommendations or fitting help?
Yes. Tell us what you’re trying to accomplish (patient type, room size, use case) and we’ll recommend products that fit. For sizing questions (like tables, tanks, or braces) call us at 801-770-3328 — sizing is usually faster over the phone.
What’s your holiday schedule?
Our office is closed on major US holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day). Emails sent during closures get answered on the next business day.
Trusted & Secure
SSL-encrypted, verified merchant
Real Humans
No offshore call centers
Product Experts
Decades of PT industry experience
Full Product Line
10,000+ therapy & medical items
ProHealthcareProducts.com · 207 S 3421 W, Rexburg, ID 83440 · 801-770-3328 · service@prohealthcareproducts.com