ProHealthcareProducts.com Returns Policy
Because of the medical nature of our item, all returns are subject to a restocking fee. A 25% to 35% restocking fee will be applied to all returns started within the first 59 days of receiving the product. Returns for orders over 60 days will not be processed. Restocking fees and return policies may vary for items shipped directly from the manufacturer/dropship. Exceptions to this return policy include custom-ordered items or items made to order (for which no returns are accepted). These include but are not limited to logos, custom sizes, therapy tanks, certain therapy tables, etc. The customer is also responsible for return shipping costs.
All returns must be new and unused. Returns must be still in original packaging, and in saleable condition. You must receive a Return Material Authorization Number (RMA#) from ProHealthcareProducts.com prior to returning your items.
Regardless of reason, all returns MUST be processed through our customer service department. Please email service@prohealthcareproducts.comor call 1-801-770-3328 to arrange your return.
Returning Broken/Malfunctioning Items:
Items delivered broken or malfunctioning will be replaced/refunded as soon as items are shipped back, without a restocking fee. Return authorization number and shipping labels will be provided by the manufacturer. Costs/expenses covered by us or the manufacturer.
Returning Functioning/Open Box Items:
Due to the medical nature of these products, every return could be subject to a minimum 20% restocking fee as they cannot be resold as is. The customer is responsible for the return shipping cost.
** According to the FDA, some medical items may not be returned after they have been opened/used. Medical devices, such as the ones that come in contact with the skin, cannot be resold once used. These items may include but are not limited to: ultrasound gels, ultrasound soundheads, ultrasound devices, ultrasound gel pads, towels, TENs devices, TENs Electrodes, etc.
Return/Exchange Process
1: Obtain RMA # from customer service. Email us at service@prohealthcareproducts.com.
There is a standard 30-day return time window. We need you to tell us as soon as possible if you're returning an item. We'll get an RMA # for you and you will be responsible for shipping costs.
The only exception would be broken/malfunctioning products. They still must be returned within a 30-day window to be eligible, so inspect your item shortly after delivery.
2: Box must be intact, and item must be completely unused. The manufacturer will inspect thoroughly, so be sure to open boxes carefully and return every component of the unused product.
3: Post RMA # on box and ship to return address provided by us. Be sure to notify us once you have shipped the item back to us and keep the tracking information for yourself.
4: Refunds will be issued after we receive the item back and have inspected the product. We will refund the remainder balance of your order immediately after the items are returned and inspected.
Shipping Available in US and Internationally
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
International Orders:
We try to make international orders as hassle free as possible. We include all necessary documentation to clear customs in your country. We’ve streamlined the customs clearance process by working with reliable shipping partners that handle all of the necessary paperwork.
If your country requires additional information, we are happy to provide the documentation to complete the customs clearance process so you can receive your order. Keep in mind VAT and/or duties are the responsibility of you, the purchaser, due upon receiving your order. Not all countries charge a duty or tax fee for imports. However, any fee, tax, and/or duty charges are the responsibility of the purchaser to research before delivery and pay upon reception of your order. If you are charged other fees after the item is shipped to you, those fees are also YOUR responsibility.