ProHealthcareProducts.com Returns Policy
Due to the medical nature of our products every return is subject to a minimum 10%-25% restocking fee as they cannot be resold. ONLY returns due to manufacturer's error will receive a full refund.
If the item was ordered incorrectly or is beyond the 30 day time frame it may be subject to a 10-25% restocking fee along with the cost of shipping to the manufacturer. We do not accept returns on items that have left the US as they cannot be resold.
***PLEASE NOTE THAT VAT AND/OR DUTIES ARE THE RESPONSIBILITY OF THE CUSTOMER UPON RECEIVING YOU ORDER***
Made to order items are always subject to restocking fees and non refundable in certain circumstances. If you are concerned this applies to the product you are interested in please reach out to customer service before making your purchase.
When canceling an order customers are responsible for a 3% fee for canceled credit card transactions and shipping cost if the order has already been fulfilled.
When Should I Expect my Refund?
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping Available in US and Internationally
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.