Every product we sell is covered by the warranty of the manufacturer that built it. ProHealthcareProducts.com is an authorized dealer, not the manufacturer, so we do not issue a separate warranty of our own — the coverage that comes with your product is the manufacturer's, and warranty service is performed by them.

This page explains how that works, what the major brands we carry cover, and exactly what to do when something arrives damaged or fails in service.

How warranty coverage works

Warranty terms are set by each manufacturer, not by ProHealthcareProducts.com. Length of coverage, what counts as a covered defect, and how service is delivered all vary by brand — and often by model and by component within the same product.

Warranty service is handled directly by the manufacturer. Nearly every manufacturer we represent requires that warranty claims go through their own service department, and most will not accept a returned product without a Return Authorization (RA/RMA) number issued by them first. Contacting the manufacturer directly is both required by their policy and the fastest route to a resolution.

What we can do for you:

• Provide your invoice, order date, and serial number — nearly every claim requires proof of purchase
• Confirm the correct warranty contact and service department for your brand
• Supply model numbers, part numbers, and original product documentation
• Help identify which component failed when the warranty terms differ by part

Just email service@prohealthcareproducts.com or call 801-770-3328 with your order number and we'll get you what you need.

Always keep your invoice and serial number. Warranties run to the original purchaser and are generally non-transferable. Manufacturers will decline claims where the serial number has been removed, defaced, or cannot be produced.

Warranty is not the same as a return

These are two different processes with two different timeframes, and using the wrong one costs you time.

Return

You ordered the wrong item, no longer need it, or want to exchange it. Governed by our Shipping & Returns policy: time-limited, requires an RMA from us, and may carry a restocking fee. Items must be new, unused, and in original packaging.

Warranty claim

The product is defective or has failed in normal use. Governed by the manufacturer's warranty, which typically runs one to five years — far longer than any return window. No restocking fee applies to a genuine warranty defect.

If a product arrives dead on arrival or fails within the first few days, contact us first — depending on the brand and timing, replacing it outright is often faster than a warranty repair.

Freight damage — inspect before you sign

Shipping damage is not a warranty claim, and the window to report it is short. Once a delivery receipt is signed clean, the carrier's liability is generally extinguished and the damage cannot be recovered under the manufacturer's warranty either. Manufacturers explicitly exclude transport damage from warranty coverage.

This matters most on freight-shipped items — treatment tables, hi-lo tables, whirlpools and therapy tanks, parallel bars, and traction units. Before the driver leaves:

1. Inspect the crate or carton for crushing, punctures, water staining, or a shifted load.
2. Note any damage on the delivery receipt / bill of lading before you sign — be specific ("carton crushed on left corner," not "subject to inspection"). This is the single step that preserves your claim.
3. Photograph everything — packaging, pallet, labels, and the product — before unpacking further.
4. Report concealed damage within 48 hours of delivery. Damage found after unpacking is still recoverable, but only if reported immediately.
5. Keep all packaging until the claim is resolved. Carriers routinely require inspection of the original packaging and will deny claims where it has been discarded.

Report freight damage to service@prohealthcareproducts.com or 801-770-3328 with photos and your order number, and we will open the carrier claim on your behalf.

Warranty coverage by brand

The terms below are published by each manufacturer and are summarized here for convenience. Coverage frequently differs by model and by component, and manufacturers revise their terms without notice. The warranty documentation supplied with your product always controls. Where a term is model-specific, check the manual in the box or call the manufacturer.

Game Ready

Control unit: per model — see your manual. Heat exchanger, hose, AC adapter and power cord: 1 year. Wraps and accessories: 7 days, defects only.

Registration is required within 30 days of purchase to qualify for warranty service. RMA required before return; shipping at customer's risk. Original purchaser only.

Warranty contact: 1-888-426-3732 or info@gameready.com

Richmar

Main unit: 3 years. Applicators, lead wires and power cords: 1 year. Winner EVO accessories: 90 days. Electrodes are not covered.

Winner EVO requires the registration card be returned within 10 business days of purchase. Warranty is void if the device has been opened or the warranty seal is damaged. RMA required — product sent without one is returned to sender.

Warranty contact: 1-888-549-4945, technicalsupport@richmarweb.com, or register your product

Current Solutions (InTENSity, SoundCare)

Device: 1 year. Ultrasound sound head: 1 year. Accessories: up to 6 months by model. Electrodes are not covered.

Proof of purchase required. The Return Authorization number is valid 10 business days. Repairs under warranty do not extend the original warranty period.

Warranty contact: 800-376-7263, or Drive Medical at 877-224-0946

Drive Medical

Wheelchairs, walkers, rollators and commodes: limited lifetime to the original purchaser on the frame; some models carry 1 year on other components. Homecare beds: lifetime welds, 5 years frame, 5 years motor, 1 year other parts. Nebulizer compressors: 5 years.

Casters, grips, rubber accessories and other non-durable components are excluded as normal wear. Use of non-Drive replacement parts voids bed warranties. Proof of purchase and serial number required.

Warranty contact: 877-224-0946 or consumersupport@drivemedical.com

Roscoe Medical

Knee scooters and rollators: limited lifetime frame, 90 days on other components. TENS units: 1 year. Nebulizer compressors: 5 years (nebGO 2 years).

Roscoe is now a division of Drive Medical. Warranty is void if the serial number is removed or defaced. Certain home-use-only products exclude commercial or institutional use — check your manual if the equipment is for a facility.

Warranty contact: 800-376-7263, or Drive Medical at 877-224-0946

3B Scientific

3 years from invoice date, extending to 5 years free of charge with 3B Smart Anatomy registration.

Applies to 3B-manufactured products; items 3B distributes for other makers carry that maker's warranty. Excludes consumables and limited-life items such as batteries and printed materials. RMA required in advance.

Warranty contact: 1-888-326-6335 or sales@a3bs.com

CanDo and FabLife

Minimum 1 year on all products.

Repair or replacement is at Fabrication Enterprises' discretion. Where a product ships with its own manufacturer warranty card, that manufacturer's terms apply instead.

Warranty contact: 1-800-431-2830 or submit a ticket

Baseline

Hydraulic dynamometers and pinch gauges: LiTE 1 year, Standard 2 years, HD 5 years. Digital LCD gauges: 2 years, parts and labor. Manual muscle testers: 1 year. All other instruments: 1 year minimum.

Periodic recalibration is not a warranty service. Hydraulic instruments are sealed and factory-calibrated; if a unit reads off zero or leaks fluid it must be returned to the factory for evaluation.

Warranty contact: 1-800-431-2830 or submit a ticket

Dycem

Standard non-slip mats and rolls: 12 months from delivery. Flexi and LITE products: 3 months. Installed CleanZone and WorkZone: 3 years.

Products must be inspected within 7 working days of receipt and any defect reported to Dycem in writing. Steam cleaning or use of unapproved cleaning machines voids coverage.

Warranty contact: 1-800-458-0060 or contact@dycem.com

Armedica (Pivotal Health)

Hi-lo and fixed-height tables: 18 months parts. Thera-P electric tables: limited lifetime frame, 5 years electrical, 2 years foam and upholstery, 1 year moving parts. Labor: first year only.

Original purchaser only. Return Authorization required in advance — unauthorized returns are refused. Excludes damage from improper setup, storage, or missed maintenance.

Warranty contact: 800-743-7738 or service@pivotalhealthsolutions.com

Hausmann

Frames: 10 years forged, 5 years Titan and Timber, 3 years laminate. Actuators, motors and electrical components: 3 years. Foam and upholstery: 3 years, custom printed 1 year. Labor: first year only.

Registration is not required. Alcohol-based disinfectants and other unapproved cleaning agents void vinyl coverage — confirm your facility's disinfectant is approved. RMA required in advance.

Warranty contact: 1-888-428-7626 or Hausmann service and warranty

Clinton Industries

Current models: 5-year limited warranty on mechanical products, electrical equipment and support items. Power foot pedal: 1 year. Confirm the term for your model and purchase date with Clinton.

Registration within 30 days of purchase is required — failure to register voids the warranty. Vinyl and padding are excluded as normal wear items. Exceeding the rated weight capacity voids all warranties, stated and implied.

Warranty contact: 1-800-441-9131 or register your product

Don't see your brand? Every product we sell carries its manufacturer's warranty. Call us at 801-770-3328 and we'll point you to the right service department.

What warranties generally cover

• Defects in materials and workmanship under normal use
• Component failures within the stated period for that component
• Motors, actuators, and electrical assemblies within their term
• Structural frame defects, often for much longer than other parts
• Repair or replacement at the manufacturer's discretion

What warranties generally exclude

• Normal wear items — electrodes, lead wires, gel, casters, grips, hand grips, brake cables
• Consumables and limited-life items such as batteries and printed materials
• Upholstery, vinyl, and foam on several table lines
• Cosmetic wear, scratches, and discoloration
• Damage in transit to or from a service center
• Labor and installation after the first year
• Return shipping, on most brands, after year one

Conditions that limit or void coverage

These are the most common reasons a claim is denied. Nearly all of them are avoidable.

• Missing registration. Several manufacturers — Game Ready, Clinton, and Richmar's Winner EVO line among them — require registration within a set window, and coverage does not exist without it. Register the day the product arrives.
• Unauthorized repair or modification. Opening a sealed device, breaking a warranty seal, or having service performed by anyone other than the manufacturer or an authorized technician ends coverage immediately.
• Non-OEM replacement parts. Substituting third-party parts voids coverage on many powered products.
• Exceeding rated capacity. Loading a table, scooter, or chair beyond its published weight limit voids coverage.
• Improper cleaning. Alcohol-based and other unapproved disinfectants damage medical vinyl and void upholstery coverage on several table lines. Steam cleaning voids Dycem coverage.
• Missed maintenance. Failure to perform the maintenance specified in the manual is an exclusion on most powered equipment.
• Removed or defaced serial number. Coverage is void without a legible serial number.
• Commercial or institutional use of a home-use product. A minority of consumer-grade items are warranted for home use only. If you are buying for a clinic, hospital, or long-term care facility, confirm the product is rated for that setting before purchase — we're glad to check for you.
• Transfer of ownership. Warranties generally run to the original purchaser and do not survive resale.

How to start a warranty claim

1. Gather your documentation. You'll need the model number, the serial number from the product label, your purchase date, and a copy of your invoice. If you don't have the invoice, we can resend it — just give us your order number.
2. Document the failure. Photograph or take video of the problem, including the serial number plate. Write down what the product does, what it should do, and when the problem started. Most claims move faster with clear photos attached to the first message.
3. Contact the manufacturer's service department using the number listed for your brand above. Describe the failure and request a Return Authorization (RA/RMA) number if the product needs to come in.
4. Do not ship anything before you have an RA number. Every manufacturer we work with refuses unauthorized returns, and several will send the product back to you at your expense.
5. Ship in the original packaging whenever possible, with the RA number marked clearly on the outside of the carton and a copy of your invoice inside. Note that RA numbers commonly expire — several brands allow only 10 business days.
6. Let us know if you get stuck. If you can't reach the right department, or a claim stalls, contact us with your order number and the RA number and we'll help move it along.

Need help with a claim?

ProHealthcareProducts.com Customer Service
Phone: 801-770-3328
Email: service@prohealthcareproducts.com

Have your order number ready. See also our Shipping & Returns policy and General Policies, Terms and Conditions.

Disclaimers and limitations

No warranty by ProHealthcareProducts.com. ProHealthcareProducts.com is an authorized dealer and does not manufacture the products it sells. All warranties are provided by the respective manufacturers and are subject to their terms, conditions, exclusions, and limitations. The warranty documentation supplied with your product supersedes any summary on this page.

Summaries are provided for convenience. The information on this page is believed accurate as of the date shown but is not a warranty, representation, or guarantee. Manufacturers revise their terms at any time and without notice, and terms vary by model, revision, and date of purchase. Verify current coverage with the manufacturer before relying on it.

Disclaimer of implied warranties. To the fullest extent permitted by applicable law, ProHealthcareProducts.com disclaims all implied warranties, including any implied warranty of merchantability or fitness for a particular purpose, with respect to the products it sells. Nothing on this page limits any warranty extended to you directly by a manufacturer.

Limitation of liability. To the fullest extent permitted by applicable law, ProHealthcareProducts.com shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of use, lost revenue, or loss of business, arising out of or relating to any product sold, whether based in contract, tort, strict liability, or otherwise. Our aggregate liability with respect to any product shall not exceed the purchase price you paid for that product.

State law. Some states do not allow the exclusion or limitation of implied warranties or of incidental or consequential damages, so the above exclusions and limitations may not apply to you. This warranty information gives you specific legal rights, and you may also have other rights which vary from state to state.

Professional use. Many of the products we sell are intended for use by, or under the supervision of, qualified healthcare professionals. Use products only as directed in the manufacturer's instructions for use. Nothing on this page is medical advice.

Last updated: August 24, 2026